Return and Refund Policy

Last Updated: March 15, 2026

At moderndanslar, we want you to style your home with absolute confidence. We understand that sometimes a piece might not fit your space exactly as you imagined. Our policy is designed to make the process as simple and transparent as possible.

1. Policy Overview

  • Return Period: 30 days from the delivery date.

  • Return Method: By Mail.

  • Return Label: A return label is included in your original package for your convenience.

  • Condition of Products: We only accept returns for New (unused/unassembled) products in their original packaging.

  • Exchanges: Yes, we accept exchanges for different styles or colors.

  • Restocking Fees: There are No Fees ($0.00) for restocking.

  • Currency: All transactions and refunds are processed in Australian Dollars (AUD).

2. Return Eligibility

We accept returns for both defective (damaged/incorrect) and non-defective (change of mind) products, provided that:

  • The item is unused, unassembled, and in its original condition.

  • All original tags and packaging are included.

  • You provide proof of purchase (order number or receipt).

3. Items Not Eligible for Return

  • Items marked as Final Sale or Clearance.

  • Gift cards.

  • Items that have been washed, used, or damaged after delivery.

4. Return Process

We accept returns by mail only. To return your home decor items:

  1. Locate your Label: Use the return shipping label included in your original package.

  2. Email us: Send a message to support@moderndanslar.com to notify us of your return.

  3. Include details: Your order number and the reason for the return.

  4. Pack & Ship: Securely pack the item and drop it off at the designated postal service.

5. Return Shipping Costs

  • Defective/Incorrect Items: If you received a damaged or incorrect item, we cover 100% of the return shipping costs.

  • Change of Mind: For returns due to style, color, or size preferences, the return shipping cost is the customer’s responsibility (deducted from the refund or paid via the provided label).

6. Refunds & Processing Time

Once your return is received at our Australian facility and inspected:

  • We will notify you via email regarding the approval of your refund.

  • Processing Time: Approved refunds are processed within 10 business days back to your original payment method.

  • Note: Original shipping charges (if any) are non-refundable.

7. Damaged or Defective Items

If your lighting or bedding arrives damaged, please contact us within 7 days of delivery with clear photos of the issue. We will prioritize a replacement or a full refund.

Need Assistance?

Our customer service team is here to help you get your sanctuary just right.