Frequently Asked Questions

moderndanslar – Modern Design, Effortless Living

We’re here to make your journey toward a more beautiful home simple and enjoyable. If you don’t find the answer you’re looking for regarding your new lighting or textiles, our customer care team is just a message away!

1. Where do you ship? We ship exclusively within Australia. Unfortunately, we do not offer international shipping at this time.

2. Do you charge for shipping? Nope! Shipping is always free on all orders—whether you're ordering a single cushion cover or a large floor lamp, there is no minimum purchase required.

3. How long will my order take to arrive? Your order typically arrives within 5–10 business days, broken down as:

  • Processing: 1–3 business days.

  • Transit: 4–7 business days.

  • Note: Orders placed after 5:00 PM will begin processing the next business day.

4. Can I track my order? Yes! Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package’s journey. Please allow up to 48 hours for tracking updates to appear.

5. Can I change or cancel my order? If you need to make changes or cancel your order, contact us as soon as possible at support@moderndanslar.com. While we always strive to help, we cannot guarantee changes once the processing phase has begun.

6. What is your return policy? Returns are accepted within 30 days of delivery for items that are unused and in their original packaging.

  • Return shipping costs are the responsibility of the customer if the return is due to a change of mind or style preference.

  • Refunds are typically processed within 10 business days after we receive and inspect your return.

7. What payment methods do you accept? We accept the following secure payment methods:

  • Visa, MasterCard, American Express (Amex), Discover, Maestro.

8. Is my personal information safe? Absolutely! We use industry-standard SSL encryption to protect your data and ensure your shopping experience is secure.

9. Do you offer gift cards? Not yet, but we’re working on it! We hope to offer digital gift cards very soon so you can share the moderndanslar style with friends and family.

10. How can I contact customer support? We’re here to help! Reach out anytime via: